Forum Rundown


[Leaflet Download]

Agenda

Day 1: 12 Jan 2017

Time

Event Agenda

Venue: Silverbox Ballroom, Level 1

08:45-09:15

Registration

09:15-09:20

Opening

Keynote Speeches

09:20-09:45

Can Design Thinking Help us Understand What it Takes to Survive and Thrive in an Exponential World?

Mr Richard Kelly, Chief Catalyst, Fung Group Hong Kong

09:45-10:10

What is not a Service Business Today
Prof. Po Chi Wu, Industry Fellow, affiliated with the Sutardja Center for Entrepreneurship & Technology at the University of California, Berkeley

10:10-10:35

Future Center and its Support to Open Innovation

Mr Hiroyuki Ishima, Managing Consultant / Group Manager, Knowledge Dynamics Initiative Group, Value Creation Consulting Div., Fuji Xerox Co., Ltd., Tokyo, Japan

10:35-10:50

Tea Break

10:50-11:15

Asia Miles Stakeholders-Centric Innovation - How Corporates can innovate with Design Thinking and Human Centered Innovation?

Mr Stephen S.Y. Wong, Chief Executive Officer, Asia Miles Limited

Round Table Discussion

11:15-12:05

Round Table Discussion of Participants (Topic: How to Implement Design Thinking to Innovate Services?)

(Participants are invited to have group discussion and exchange views with speakers)

12:15-14:00

Luncheon (MAKE Award Presentation Ceremony)

Venue: Function Rooms 5 & 6, Basement 1

14:00-15:00

Sharing on Service Innovation

(Representatives from different companies are invited to share their experience on service innovation)

·         CLP Power Hong Kong Limited

·         MTR Corporation

·         New World Development Company Limited

·         Synergis Management Services Limited

·         The Hong Kong and China Gas Company Limited (Towngas)

Plenary  Presentation

15:00-16:00

Representatives from successful corporates in Asia, Hong Kong and Mainland China will share their cases and experiences on Service Innovation 

 

·         AFCONS – Leader in Adoption of Digitalization in Infrastructure Sector

Afcons Infrastructure Limited (India)

·         Enhancing Knowledge-based Innovation Strategies for Sustainable Competitive Advantage

BINUS University (Indonesia)

·         Discover Better Answers - Our Digital Platform to Harness the Insights of Our People

EY Hong Kong (Hong Kong)

·         Accelerating Knowledge Activation through Digitalization

EY Hua Ming LLP, China (Mainland China)

 

16:00-16:15

Tea Break

16:15-17:30

Representatives from successful corporates in Asia, Hong Kong and Mainland China will share their cases and experiences on Service Innovation 

 

·         KM Technique for Enhancing Company Brand Image Building

GP Batteries International Limited (Hong Kong)

·         Hong Kong Police Force as a Knowledge Enterprise Seeking Perpetual Service Enhancement

Hong Kong Police Force (Hong Kong)

·         Enhancing Service Innovation through Leadership in Learning

Infosys Limited (India)

·         Enhancing Clients’ Satisfaction through Better Web Services in Korea Water Resources Corporation

Korea Water Resources Corporation (South Korea)

·         Digital Intelligence – KM for Futuristic Business

Wipro Limited (India)

 

17:30-17:50

Concluding Remark & Closing

** Final programme rundown subjects to change